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Shipping & Delivery

As a leading online cycling apparel retailer, we ship thousands of orders each month all over the world.

So far, we have shipped tens of thousands of orders to 72 countries on every continent except Antarctica thanks to our dedicated OCG factory and warehouse located centrally in Asia.

Our only focus now is to continue to streamline the process so we can still sell to all corners of the globe and ship for free directly to your door.

We also offer express shipping services for those needing their gear by a specific date.

How do you ship packages?

The order process follows these steps:

ORDER VERIFICATION > PROCESSING > SHIPPING > DELIVERY

Verification

All orders are checked against an independent service for the risk of fraud before payment verification is completed. This is done with an hour of order placement.

Processing

After an order is verified, In-Stock items in an order is processed and sent directly from our global warehouse within 24 hours (except Sundays and public holidays).

All other items in an orders are sent to our factory for manufacturing, packing and dispatch in 3-5 business days from the time of the order.

We have one of the largest range of unique designs available anywhere, with over 450+ designs and growing, so not all items will be stocked at one time.

Note public holidays and peak seasons (Christmas, Black Friday) may add a day to these times.

Shipping estimates during checkout are accurate as per the day ordered, but can be effected by global events out of our control (natural disasters, global pandemics etc.).

Shipping

Once packed for dispatch, we send packages via FedEx, TNT, DHL (Express Shipping), or local post such as USPS, Australia Post, or Royal Mail (Free Shipping).

For free shipping, your package will be passed to your local postal service for delivery to your chosen delivery location.

In the USA, this is USPS. In Canada, this is Canada Post, and in the UK this is Royal Mail.

If your order contains In-Stock items in our warehouse and made-to-order items, we will ship In-Stock items first. This will mean you will receive your order in two packages.

Delivery

Free shipping can deliver to a residential or business address, as well as post boxes and parcel lockers in most locations. Check with your local postal service if you are unsure.

For express shipping, as these are delivered by courier directly from our international warehouse, a street address and phone number are required as couriers cannot deliver to post boxes or parcel lockers and may need to contact you if the order cannot be delivered on the first attempt.

Signatures and phone numbers will also be required as is the requirement from all courier companies for international parcels.

Will I be charged customs fees?

Very unlikely.

Depending on your location, customs charges may be applicable but are very rare at the price point of our products.

Items may be shipped in individual packages if the combined value is deemed to be at risk of incurring customs charges.

While we have yet to have a customer charged customs fees, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

New rules implemented in Brazil require us to request a tax ID for delivery.

How long does shipping take?

Express shipping is available for customers in the USA, Canada, UK, and Australia and will generally take 2-5 business days from the time of dispatch.

In most major countries and centers, free shipping will take between 6 to 12 days from the time of dispatch. Some more remote areas may take longer, but we will advise you if we think this might be the case.

Tracking numbers are provided on all orders as soon as they are dispatched to allow you to track the progress of your item(s) in real-time.

Shipping time estimates are as follows. Variations between similar locations are due to local postal service processing times:

Free Shipping

Region

Free Shipping Time
(Total Days)

United States, Australia, Hong Kong, Macao, United Kingdom 5-10
Austria, Belgium, China, Denmark, France, Hungary, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Portugal, Puerto Rico, Spain, Sweden, Switzerland, Thailand 6-12
Bahrain, Canada, Czech Republic, Finland, Germany, Singapore, Taiwan 7-15
Brazil, Chile, Iceland, Lithuania, Norway, Rest of Europe, South Korea, Ukraine 10-20
Argentina, Russia, Mexico and most of South America 15-35
South Africa

Free Shipping Not Available

All Other Countries 10-25

Express Shipping

Region

Shipping Time
(Business Days)

United States 2-5
Canada 3-6
Australia 3-6
United Kingdom 2-5
Rest of Europe, Asia, Africa & South America Unavailable at this time

 

Shipping notes:

  • All estimated/typical delivery time are derived from real-world data collected from recent orders. You can see our tracking statistics here.
  • Shipping times will be affected by public holidays, natural disasters, global pandemics and border closures around the world; manufacturers and couriers will limit their operations at these times. This is outside our control.
  • We aim to process In-Stock items within 24 hours, and made-to-order items within 72 hours (barring holidays and Sunday's) at which point shipping time estimates begin.
  • Free gift promotions may fall outside of these delivery times and will usually ship separately to the main order.
  •  

      Do you provide tracking information?

      Yes, you will automatically receive an email once your order ships that contain your tracking information as well as updates as your orders tracking status changes.

      If you haven’t received tracking info within 5 days, please contact us via our contact page.

      My tracking says “no information available at the moment”

      This is normal. For most shipping companies, it will take between 1-3 business days for the tracking information to update on their system.

      If your order was dispatched more than five business days ago and there is still no information on your tracking number, please contact us and we will chase it up for you.

      Will my items be sent in one package?

      We will always endeavor to minimize the packaging needed for shipping. 

      The majority of our items are shipped from our single warehouse, though some items introduced on a trial basis or in partnership with other companies may ship separately.

      On some orders, we will ask our manufacturer to split the packaging to reduce the risk of customs or import charges being applied to the order.

      On occasion, one item of an order may take longer to make, is temporarily out of stock or requires a different class of packaging.

      In this case, we will ship the available item immediately, and ship the remaining items separately as to not hold up the entire order.

      If you have any other questions, please contact us via our contact page and we will do everything we can to help you out.

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